Terms and Conditions of Business

Unless stated otherwise, all prices are quoted exclusive of Value Added Tax which will be added at the prevailing rate.

Our normal business hours are Monday to Friday between 08:30 and 17:30, though by prior arrangement we can provide services outside of these hours but additional charges may apply.

Where we have provided a quotation for the provision of goods or services, unless otherwise stated the quotation will be valid for a period of 30 days, and any variation in the goods or services required, whether we have commenced the work or not, will be subject to a new or revised quotation.

Where a quotation for the provision of goods or services has not been requested, we will provide the goods or services in accordance with our published charges.

Where we are requested to undertake investigative analysis and/or rectification of a problem, unless otherwise agreed, we will provide the service in accordance with our published ad-hoc charges.

If, during the provision of our services to you, we need to engage with other parties who are providing services directly to you, we will not be held liable for any additional costs to you, or delay caused by them, and all the time we spend liasing with them on your behalf will be payable by you at the prevailing rate in accordance with our published, or previously agreed, rate.

We will advise you at the outset of any additional expenses we will be charging, these may include, but are not limited to; overnight accomodation, meals, mileage and travelling, parking and congestion charges.

We will keep you informed of progress of the works we are carrying out under your instruction, whether that be specifically advising you by telephone or email, or by copying you in on emails sent to third parties we are liasing with on your behalf.

At all times you have the right to request us to provide a status report on progress.

You agree that upon your verbal or written instruction for us to undertake work for you, that you will pay for our services at the appropriate rate upon completion of the work or submission of our interim invoices for work completed to that point.

Should you decide to terminate our engagement, for whatever reason, you agree to pay our reasonable charges and expenses for the works we have carried out prior to your decision to terminate our engagement.

We will not charge you for any work, or expenses, if we are unable to complete the work as instructed, unless, as above, you decide to terminate our engagement.

All goods provided will remain the property of Timeframe Solutions Limited until paid for in full, and the Late Payment of Commercial Debts (Interest) Act 1998 and Late Payment of Commercial Debts Regulations will apply to all invoices issued for the provision of goods or services if not paid within the agreed timescale.

If you have any questions about our Terms of Business please contact us.